POS for jewellery shops in Mumbai

Zaveri Bazaar shops typically combine wholesale supply to other jewellers (across Maharashtra, Gujarat, and broader India) with walk-in retail to direct consumers. The same SKU might sell to another jeweller at making-charges plus minimal margin in the morning, then to a walk-in consumer at retail-margin pricing in the evening. The POS needs to handle differential pricing per customer-type.

RetailPOS supports per-customer-type pricing tiers — wholesale, retail, family (longstanding-customer with relationship discount), employee. The cashier selects the customer type at checkout (or it auto-resolves based on the customer's saved profile); the applicable pricing applies; making-charges and discount fields adjust accordingly.

For shops operating a karigar workshop (the goldsmith network that manufactures the jewellery from raw gold + design specs), the POS' workshop-management workflow tracks raw gold issued to karigar, finished pieces returned, wastage allowed, making-charges paid. Most established Zaveri shops run 8-30 karigar relationships actively; tracking each one's output and balance matters.

Gold prices change daily based on international + Indian commodity market movement. The morning gold-rate from the Mumbai Bullion Association sets the day's pricing for the entire trade. The POS workflow:

• Owner / accountant enters the day's gold rate (typically by 11 AM after market opens, or via API integration with bullion-rate data feeds).
• The system recalculates every piece's selling price: (piece weight × today's rate) + making-charges + stone-component-value + applicable GST.
• The cashier sees today's price on the till; the customer sees the same on the customer-facing display.
• End-of-day, the close-rate snapshots for the day's sales (for valuation and FBR-equivalent compliance purposes).

For shops accepting customer-supplied gold for exchange (a traditional Indian jewellery flow where the customer brings old jewellery to trade against a new piece), the POS' exchange workflow weighs and karat-tests the incoming gold, credits the customer at the day's buy-rate (slightly below sell-rate), applies the credit against the new purchase.

Anti-money-laundering rules apply heavily to jewellery retail given the high-ticket cash-equivalent nature. Key thresholds:

• Cash transactions above ₹2,00,000 are prohibited (Section 269ST of the Income Tax Act); the POS must block cash payment above this threshold and force alternative tender.
• Transactions above ₹50,000 require buyer's PAN (Permanent Account Number) capture; the POS forces PAN-mandatory field above this ticket.
• Transactions above ₹2,00,000 require additional KYC (Aadhaar or other government ID); the POS forces full KYC capture flow.
• Suspicious-transaction reporting to FIU-IND for unusual patterns; the POS flags and supports the export for filing.

RetailPOS' jewellery-tier compliance flow handles all four automatically. The cashier doesn't need to remember the thresholds; the system enforces them. The audit-defensible record for each transaction includes PAN/KYC where captured; the suspicious-transaction export feeds FIU-IND filings cleanly.

Mumbai jewellery shops typically run three workflows beyond direct sales:

• Repair — customer brings damaged piece (broken clasp, missing stone, polish/refinish needed). Ticket captures piece weight, karat, photos, damage description, repair quote, customer signature. Karigar receives the piece + work order; on completion, piece returns with weight reconciliation (small wastage tolerance), final-bill settled.
• Custom-design — customer commissions a piece (often for wedding / anniversary / pregnancy occasion). Design consultation captured, design sketch / 3D mockup approved, raw gold + stones allocated to karigar, multi-week production tracking, customer notified at milestones, final billing on collection.
• Family-jewellery (heirloom restoration) — customer brings ancestral jewellery for refurbishing into modern designs. The piece is broken down into raw gold + stones, restocked as raw, then reissued to karigar for the new design. Full audit trail per gram preserves customer trust.

RetailPOS' service-ticket workflow handles all three with karigar assignment, weight reconciliation at each step, customer milestone notifications, and the audit-defensible record per gram from intake to delivery.

A common Mumbai jewellery growth path: single Zaveri Bazaar shop → second Andheri or Bandra branch → third Borivali or Thane branch → flagship in BKC. Multi-shop on every plan, no per-location fee. Per-piece transfer between branches handles via the same variant_unit transfer flow (the specific HUID moves with the piece).

The karigar workshop typically stays centralised — most multi- shop Mumbai jewellers run a single workshop in Zaveri Bazaar or Bhuleshwar supplying all branches. Per-karigar work-order tracking + raw-gold accountability stays centralised; each branch's retail inventory pulls from the central workshop output.