Layaway / payment plans — how does the cashier flow work?

Special-order lines — do they decrement floor inventory?

Delivery scheduling — does it print a route sheet?

What if a customer cancels mid-plan?

Does it handle custom upholstery (fabric A vs B)?

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Furniture stores.

Three workflows on one ticket: special-orderwhat isn't on the floor, take a deposit-and-pay plan across weeks, and schedule the delivery for next month. Floor models still walk out normally. The furniture-vertical features baked in, not bolted on.

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What's in the Furniture starter

•8 categories: Sofas & sectionals, Dining, Bedroom, Office, Living room, Outdoor, Accents & decor, Delivery & assembly.
•~45 items pre-loaded from $49 throw pillows up to $2,999 sectionals — a realistic showroom mix, not a 2000-SKU dump.
•Special-order line type for items not on the floor. The line sits with fulfilment_status='on_order' + supplier link + ETA; stock isn't decremented until the goods arrive.
•Layaway / payment plans built in. Cashier creates a plan on the order, takes a deposit through the normal tender flow, customer comes back next month to pay another instalment, balance hits zero and the order closes.
•Delivery scheduling per order — pick a date and a time window (morning / afternoon / evening / all-day / specific). Back-office filters orders by upcoming delivery for the dispatcher.

A real sofa sale

Customer picks a sectional from the catalogue (not on the floor):

SOF-SECT-L → $2,999 (on_order, sup_KX2…)
SVC-DELIVERY-WG → $149 (delivered with the sofa)
SVC-HAULAWAY → $49

Total $3,197. Customer pays $500 today as deposit; order_payment_planstamps the deal. Comes back twice over six weeks to clear the balance. When the supplier ships, the line moves on_order → ready; the dispatcher books a Saturday delivery, marks ready → delivered when it leaves, order closes paid.

Three workflows, one ticket

•Special-order lines reference a supplier + expected ready date. Stock isn't touched until the goods arrive — no phantom on-floor inventory for the warehouse to manage.
•Layaway works with the existing tender flow. Customer pays in any combination of cash/card across the plan; the system tracks the balance, refuses to close the order until it hits zero, then flips the plan to fulfilled.
•Cancellation handling: cancel the plan → it flips to ‘cancelled’; the customer's prior captured payments stay until the merchant refunds them through the standard refund path. No partial automation here — manual is safer for high-ticket reversals.
•Delivery dispatcher view: every order with a future delivery_date shows in a queue, filterable by date and time-window. Drivers' route sheets fall out of this.
•Floor models still work normally — the platform features are opt-in per line and per order.

Why not the cheap option?

vs STORIS (~$300+/mo per terminal)
Industry-default for mid-market furniture chains. Capable but priced for chains; legacy desktop architecture. The independent furniture shop pays enterprise rates for chain-scale features.
vs Genesis (furniture-specific)
Strong feature coverage for the vertical. Windows desktop software with regional dealer-only support; cloud / multi-location is a recent (and uneven) addition.
vs Lightspeed Retail (~$89-189/mo)
Generic retail. No native layaway, no native delivery schedule, no native special-order line. Most furniture independents add 2-3 third-party apps and still keep a spreadsheet.

Moving from STORIS, Genesis, or Lightspeed Retail?

→SKU catalogue + supplier list import via CSV. Each large piece (sectional, dining set, bed) marks itself as expected-on-order at receive time on the new system.
→Active layaway plans on the old system: let them play out there if the customer is mid-plan. New plans created from your cutover date land on RetailPOS.
→Upcoming deliveries on the old system: print the dispatcher's queue from the legacy system as your last action. Going forward the new dispatcher view drives the schedule.
→If you're leaving STORIS / Genesis: keep your barcode scanner, drop the rest. iPads cost less than a year of STORIS licenses.

Frequently asked questions

Layaway / payment plans — how does the cashier flow work?: Open the order, add the lines, schedule delivery. Then create the payment plan with the deposit amount. Ring the deposit through the normal tender flow — the order stays open. Customer returns over weeks to add more tender; final tender closes the order and auto-flips the plan to fulfilled.
Special-order lines — do they decrement floor inventory?: No. A line marked on_order with a supplier link doesn't touch stock until the goods arrive at your dock. The merchant moves the line through on_order → ready → delivered as the lifecycle plays out — separate from the supplier-receive flow that adds the goods to the floor.
Delivery scheduling — does it print a route sheet?: The schema + filter index ship in V1; the dispatcher route-sheet UI is a follow-up. Today, query orders by upcoming delivery_date and time-window; export as CSV for whichever route planner you already use (Routific, Onfleet, an Excel template).
What if a customer cancels mid-plan?: Cancel the plan (manager+ permission). The order stays in place; any captured payments stay until the merchant explicitly refunds them through the standard refund path. High-ticket reversals are deliberately manual — too risky for full automation.
Does it handle custom upholstery (fabric A vs B)?: Not as a structured configurator in V1. Capture the customisation in line notes (fabric / leg / finish). A configurable-product type with structured options is a Phase 4 catalog overhaul; today the merchant types the spec on the line, supplier sees it on the PO.

Recommended hardware

•Showroom till: iPad or laptop at the counter — built to handle a 5-line order with delivery + special-order metadata.
•Receipt + work-order printer: Star TSP143IIIBI (Bluetooth) — same printer handles customer receipts and the warehouse pick-ticket.
•Card terminal: Stripe Reader M2 (BYO Stripe account). Higher-ticket sales over $5k often paid by wire transfer — recorded as a bank-transfer payment provider.
•Tablet on the loading dock (optional): driver / dispatcher confirms ready/delivered status without going back to the counter.
•Cash drawer: low priority — most furniture sales are cards.

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