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Pet stores & grooming.
Retail supplies on the shelf and grooming services in the back room run on the same till. One customer record across both halves, one loyalty programme, one end-of-day count. Groomers earn commission and tips the same way salon stylists do.
What's in the Pet store starter
- •8 categories: Dog food, Cat food, Small animal, Aquarium, Reptile, Toys & treats, Health, Grooming services.
- •40 supply items + 5 grooming services (full groom, bath, nail trim, de-shed, teeth) ready to ring.
- •Multi-pack variants per kibble brand — 12oz can, 5lb bag, 30lb bag — so cashiers pick the right unit at the till.
- •Groomer commission from the salon pack carries over: senior 45%, junior 25%, plus retail upsell at 10%.
A real ticket
Maria the groomer rings up Buddy's visit:
- GRM-FULL-DOG-L — $75 (Maria, 45%)
- HLT-FLEA-DOG — $18.99 (retail, 10%)
- TRT-DOG-BISC — $6.99 (retail, 10%)
Total $100.98 + $15 tip → Maria's sheet shows $33.75 service commission + $2.60 retail share + $15 tip. Buddy's loyalty card now has both visits on it.
Designed around groomers + regulars
- •Service + retail on one ticket — bath in the back, takeaway treats at the till, single tender at the end.
- •Pet-specific customer notes — “allergic to chicken,” “nervous around clippers,” “senior dog, gentle bath” — surface on the next visit.
- •Subscription cadence hints — food re-buy at ~30 days, flea meds at ~90 days — feed the loyalty “due for a re-up” widget.
- •Walk-in tracking via the existing customer record; grooming appointments live next to retail purchases.
Why not the cheap option?
- vs Square + Vagaro (typical split)Two systems, two customer databases, manual commission reconciliation every Friday. Loyalty points only accrue on the retail side; the grooming visit doesn't count.
- vs PawLoyalty / Gingr (grooming-specific)Strong on bookings + grooming notes. Retail side is thin or absent — most stores still run Square alongside.
- vs Lightspeed RetailRetail is solid; no native services / commission model. Grooming becomes a SKU you ring without a stylist link, breaking the commission report.
Moving from Square + Vagaro (the typical split)?
- →Retail catalogue + customer list import from Square via CSV. Pet records (allergies, last-groom date, breed) capture as free-form notes on the customer record for V1.
- →Groomer roster and commission rates configure at setup — uses the same model as the salon pack (Senior 45%, Junior 25%, retail share 10%).
- →Subscription cadence hints (food re-buy at ~30 days, flea meds at ~90) feed the loyalty “due for a re-up” widget — no separate marketing tool needed.
- →Booking calendar isn't in V1 — most stores keep Vagaro for that side and create the ticket here at check-in.
Frequently asked questions
- Can I rent the same till to multiple groomers?
- Yes. Each groomer logs in with their own account (or you tag them at line creation). Commission rolls up per groomer in the end-of-day report.
- Pet-specific notes — allergies, temperament?
- Free-form customer notes today (“Buddy is nervous around clippers, allergic to chicken, last groomed 2026-04-12”). A structured
petrecord with breed / age / vaccination fields lands in a future bump if real customers ask. - Subscription / reorder reminders?
- Loyalty + the “due for a re-up” widget surface at the next visit. Subscription auto-charge isn't in V1; we surface the reminder, you ring the sale.
- Multiple bag sizes per kibble brand — how does that work?
- Today each pack ships them as separate SKUs (12oz can, 5lb bag, 30lb bag). A future variants refactor lets one item carry the three sizes as variants without changing the cashier story.
- Does it work with my barcode scanner?
- Any USB or Bluetooth keyboard-wedge scanner. Honeywell Voyager 1450G is the standard recommendation; if you already own a Datalogic / Zebra, plug it in.
Recommended hardware
- •Front-desk till: iPad or laptop on the counter for both retail rings and grooming check-out.
- •Receipt printer: Star TSP143IIIBI (Bluetooth).
- •Barcode scanner: Honeywell Voyager 1450G (USB) for kibble bags + treat boxes.
- •Card terminal: Stripe Reader M2 (BYO Stripe account).
- •Groomer tablet (optional): small iPad in the grooming room for service-side ticket capture.
New to this vertical? Read the pet store & grooming buyer guide →
Open your pet store in 30 seconds.
Supplies on the shelf, grooming on the books, loyalty across both — set up in one signup.