Customers and pet records
For Pet shop owners & managers · 4 min read · Last reviewed 2026-08-04
The value of a pet shop is in remembering the pet. “Buddy is nervous around clippers, allergic to chicken, last groomed in April” is what turns a stranger into a regular. In RetailPOS that context lives on the owner’s customer record, shared across both the retail floor and the grooming room.
There’s one record per owner — not a separate customer for each visit — so loyalty, notes and history all stay in one place.
Create the owner, note the pet
Add the owner as a customerwith their contact details, then record the pet in the customer’s notes: name, breed, allergies, behaviour and last groom date. Tags help you group owners — say a grooming tag for regulars who book.
Attach the customer at checkout
Attach the owner to the ticket when they come in. That pulls up their record — notes, tags and recent purchases — so the groomer knows to skip the chicken treats and the cashier can suggest the brand they always buy.
Purchase history drives the re-buy
Each customer carries their order history. When someone who buys a 30lb bag every month comes in, you can see it and prompt the re-up — the quiet repeat business that keeps a pet shop full.
Frequently asked
- Is there a dedicated pet record with structured fields?
- Not yet. Pet details (name, breed, allergies, last groom) live in the customer’s free-form notes today. Keep a consistent format so they read cleanly.
- Does the grooming room see the same customer as the till?
- Yes. Both halves share one customer database, so notes and history attached during a retail sale are there at the next groom.
Put it into practice.
Open your shop and try it live. Free until your first 100 sales — no card, keep your hardware.